Order processing
Orders are prepared after payment is confirmed. The available shipping service, charge and estimated delivery window are shown during checkout for the destination entered.
Tracking
Tracking information is added to the order after dispatch and may also be sent by email. Signed-in customers can review order status from My Account.
Address changes
Contact support as soon as possible if an address is incorrect. An address can only be changed before the order is handed to the carrier.
International charges
Unless checkout explicitly states that duties and taxes are included, the recipient may be responsible for import duties, taxes or carrier handling charges assessed by the destination.
Delay or loss
Carrier scans can take time to update. If tracking has not moved beyond the expected delivery window, contact support with the order number so the shipment can be reviewed.