Request a return before sending an item
Contact support with the order number and reason for return before shipping an item. Support will confirm the current eligibility requirements, applicable request period, return instructions and destination.
Condition and evidence
Keep the product, included parts and packaging until the request is reviewed. Include clear photos when an item arrived damaged, defective or incorrect.
Return shipping
Responsibility for return shipping depends on the reason for return, the published terms for the order and rights that apply at the delivery destination. Use a trackable service when requested.
Inspection and refund
Returned items are inspected after receipt. Approved refunds are issued to the original payment method. Payment providers may require additional time to post a completed refund.
Mandatory consumer rights
This policy does not limit rights that cannot be excluded under applicable consumer law. The store operator must review and complete this policy before accepting live orders.